Main Functions:
• Managing the organization and operations of the infra team,
• Reporting on activities and performance of the infra team.
• Organizing training and knowledge transfer sessions with the infra team members,
• Managing the staffing of the infra team according to utilization and capacity models,
• Developing and maintaining the schedules and rosters for the infra team,
• Maintaining the internal procedures and work instructions of the infra team.
The Team Lead Infra Support must have good interpersonal and managerial skills and must be a team player.
In close relations with:
• Infrastructure Architects Team
• Infrastructure Support Team,
• Project Managers
Duties:
• Manages the team,
• Creates and maintains the shift planning and aligns it with the team members,
• Oversees incident management and problem solving,
• Aligns with other teams and stakeholders, e.g. with project managers for resource allocation,
• Acts as escalation point for the infra team,
• Arranges site access for interventions in DCs of member states.
Working Conditions:
• Business hours between 9:00 and 17:00,
Employment and technical Requirements:
• Can work and act with good quality under time pressure,
• Has excellent reporting and communication skills,
• Minimum 5 years of professional experience in ICT domains as team lead infra or a comparable role,
• Affinity with / technical understanding of IT concepts for the domains listed below:
o Storage (HPE 3PAR, HPE Primera, HPE StoreOnce (backup), Veeam, Ceph),
o Virtualization (VMware),
o Operating Systems (RHEL, MS Windows),
o Physical Infrastructure (HPE iLO, rack management systems),
o Networking (Cisco ACI, switching, routing, firewalling, load balancing).
• Working experience with:
o JIRA,
o Ticketing tools (e.g. HPE SM9).
• Attention to detail, analytical mindset, and demonstrated ability to work in complex environments,
• Good writing skills.
• Working experience with EU client or other public institution is an added value.
Languages:
• English proficient (CEFRL Level: Minimum C1)
Location:
• Daily presence at customer office in Strasbourg required.
Education:
• Bachelor or University degree in IT or equivalent through relevant experience.