Main Functions:
You will be responsible to:
• Provide L3 support to on-site customer staff; and
• Participate, on a punctual basis, to specific projects related to his/her specialties.
The System Engineer must have good interpersonal skills and must be a team player.
Reports to:
Service Delivery Manager
In close relations with:
• Infrastructure Architects Team
• Service Delivery Manager
• Project Manager
Duties:
• Provides on site L3 support to the customer’s operational teams;
• Handles Incidents related to the EES infrastructure;
• Contributes to problem root cause analysis and resolution in close collaboration with customer’s operational teams and LIA’s infrastructure architects;
• Performs maintenance activities using (and extending as needed) automation;
• Maintains the infrastructure related documentation (operational procedures, RFCs) by ensuring that changes are reflected in the documentation;
• Provides input to organize regular knowledge transfer sessions with the Operational team;
Working Conditions:
• One of two shifts covering business hours from 08:00 until 20:00 ;
• On call duty 1 week per month;
• On customer site in Strasbourg, France.
Employment and technical Requirements:
• Minimum 5 years of professional experience in ICT domains as system engineer or a comparable role (SRE, DevOps, etc.);
• Eager to learn and able to explore a new technology autonomously;
• In-depth technical understanding of IT concepts for at least two of the domains listed below. Administrator level understanding of at least one commercial or open source tool in the domains selected, preferably the products mentioned:
o Storage (HPE 3PAR, HPE Primera, HPE StoreOnce (backup), Veeam, Ceph);
o Virtualization (VMware);
o Operating Systems (RHEL, MS Windows);
o Physical Infrastructure (HPE iLO, rack management systems);
o Networking (Cisco ACI, switching, routing, firewalling, load balancing).
• Working knowledge of:
o Ansible;
o Python;
o Linux Shell Scripting.
• Working experience with:
o Ansible Tower/Ansible automation platform;
o Git.
• Attention to detail, analytical mindset, and demonstrated ability to work in complex environments;
• Self-directed with proven ability to prepare mature decisions supported by thorough data analysis;
• Follows standard and project-specific best practices, contributes to improving working methods;
• Knowledge of ITIL V3 principles.
• Good communication skills.
• Good writing skills
• Working experience with EU client or other public institution is an added value;
Languages:
• English proficient (CEFRL Level: Minimum C1)
Location:
• Permanent presence at customer office in Strasbourg preferred; at least willing to travel to Strasbourg for 75% of the time.
Education:
• Bachelor or University degree in IT or equivalent through relevant experience.